CatchMyTow

Privacy Policy

Last Updated: February 15th, 2026

CatchMyTow ("CatchMyTow," "we," "our," or "us") provides communication technology that enables towing and roadside assistance providers to collect and manage service request information.

CatchMyTow acts solely as a communication and information facilitation platform. We do not directly provide towing or roadside assistance services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when our platform is used in connection with an active towing service request.

1. Scope of This Policy

This Privacy Policy applies to information collected:

  • Through our website
  • Through SMS communications facilitated by our platform
  • Through phone interactions routed via our system
  • Through service confirmation links sent in connection with a towing request

This Policy does not apply to the independent data practices of towing providers using our platform. Those providers may maintain their own privacy policies.

2. Information We Collect

When a customer contacts a towing provider that uses CatchMyTow, we may collect the following categories of information:

A. Service Request Information

  • Name
  • Phone number
  • Pickup location
  • Drop-off destination
  • Vehicle details (make, model, year)
  • Service-related notes or descriptions

B. Communication Information

  • SMS message content
  • Call recordings (if enabled by the towing provider)
  • Call metadata (timestamps, duration)

C. Technical Information

  • IP address
  • Browser type
  • Device type
  • Timestamps
  • Basic usage analytics

We collect only the information reasonably necessary to facilitate and document an active towing service request.

3. How We Use Information

We use collected information to:

  • Facilitate active towing and roadside assistance requests
  • Transmit service details to the towing provider handling the request
  • Send transactional SMS messages related to an active request
  • Provide confirmation links to gather required pickup and destination details
  • Maintain platform reliability, security, and performance
  • Comply with legal, regulatory, and carrier requirements
  • Detect, prevent, and address fraud or misuse

We do not use personal information for marketing purposes.

We do not sell, rent, or share personal information for advertising.

4. SMS Communications

When a customer requests roadside assistance and provides verbal consent during a live phone call, they may receive transactional SMS messages related to their active service request.

These messages may include:

  • A secure link to confirm pickup location
  • A secure link to confirm drop-off destination
  • Service-related updates

Message frequency varies by service interaction and is typically limited to 1-2 messages per active towing request.

Message and data rates may apply depending on the recipient's mobile carrier plan.

Customers may opt out of SMS communications at any time by replying STOP.

For assistance, customers may contact us at support@catchmytow.com.

SMS messages sent through our platform are strictly service-related and are not promotional.

5. How We Share Information

We may share information with:

  • The towing or roadside assistance provider handling the service request
  • Telecommunications providers used to deliver voice and SMS services
  • Hosting, cloud, analytics, and infrastructure providers necessary to operate our platform
  • Legal authorities when required by law, court order, or to protect rights and safety

We do not sell personal information.

We do not share personal information for third-party advertising or marketing purposes.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete the service request
  • Maintain operational records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Retention periods may vary depending on the nature of the data and applicable legal requirements.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system can guarantee absolute security. Transmission of information over the Internet or mobile networks occurs at the user's own risk.

8. Children's Privacy

Our services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to delete such information.

9. Your Rights and Choices

Subject to applicable law, individuals may request:

  • Access to their personal information
  • Correction of inaccurate information
  • Deletion of their personal information

Requests may be submitted to:

support@catchmytow.com

We may require verification of identity before fulfilling such requests.

10. Third-Party Links

Our website may contain links to third-party services. We are not responsible for the privacy practices of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our platform after updates are posted constitutes acceptance of the revised Policy.

12. Contact Information