Privacy Policy
Last Updated: March 22, 2026
CatchMyTow ("CatchMyTow," "we," "our," or "us") provides communication technology that enables towing and roadside assistance providers to collect and manage service request information.
CatchMyTow does not provide towing or roadside assistance services.
1. Scope of This Policy
This Privacy Policy applies to information collected:
- Through our website and platform
- Through phone calls handled via our system
- Through SMS communications facilitated by our platform
- Through service confirmation links sent during a towing request
This Policy does not apply to the independent data practices of towing providers using our platform.
2. Role of CatchMyTow
CatchMyTow acts as a service provider (processor) on behalf of towing and roadside assistance providers.
We collect and process personal information solely to provide our services to those providers and in accordance with their instructions.
Towing providers are responsible for determining how personal information is used and for complying with applicable laws.
3. Information We Collect
A. Service Request Information
- Name
- Phone number
- Pickup location
- Drop-off destination
- Vehicle details (make, model, year)
- Service-related descriptions
B. Communication Information
- Call recordings (All calls are recorded)
- SMS message content
- Call metadata (timestamps, duration)
C. Technical Information
- IP address
- Device and browser information
- Usage data and timestamps
We collect only the information reasonably necessary to facilitate a towing service request.
4. Call Recording and Consent
All calls handled through the CatchMyTow platform are recorded.
By continuing a call after notice is provided, you consent to call recording where permitted by applicable law.
Towing providers are responsible for ensuring that appropriate call recording disclosures are made to callers in compliance with applicable laws.
5. Use of Automated Technology
CatchMyTow uses automated systems, including artificial intelligence and voice automation, to assist in handling service requests.
You may interact with an automated system rather than a human.
6. How We Use Information
We use collected information to:
- Facilitate towing service requests
- Transmit information to the towing provider handling the request
- Send transactional SMS communications
- Maintain platform functionality, security, and performance
- Detect and prevent fraud or misuse
- Comply with legal obligations
We do not sell personal information.
We do not use personal information for marketing or advertising.
7. SMS Communications
SMS messages are sent on behalf of the towing provider handling the request.
Messages are strictly transactional and may include:
- Pickup confirmation links
- Drop-off confirmation links
- Service-related updates
By providing a phone number and consent during a service interaction, you agree to receive these communications.
Message frequency varies per request (typically 1–2 messages).
Message and data rates may apply.
You may opt out at any time by replying STOP.
8. Sharing of Information
We may share information with:
- The towing provider handling the service request
- Telecommunications providers (e.g., SMS and voice delivery providers)
- Cloud hosting and infrastructure providers
- Legal authorities when required by law
All third-party providers process information on our behalf under appropriate safeguards.
We do not sell or share personal information for advertising purposes.
9. Data Retention
We retain information only as long as necessary to:
- Provide our services
- Maintain operational records
- Comply with legal obligations
- Resolve disputes
Retention periods may vary depending on the type of data.
10. Data Security
We implement commercially reasonable safeguards to protect personal information.
However, no system can guarantee absolute security.
11. Your Rights
Subject to applicable law, individuals may request:
- Access to their information
- Correction of inaccurate data
- Deletion of personal information
Requests can be submitted to: support@catchmytow.com
We may verify identity before processing requests.
12. Children's Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect information from minors.
13. Third-Party Links
We are not responsible for the privacy practices of third-party websites or services.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Continued use of the platform constitutes acceptance of the updated policy.